Description • Actively listen to customer concerns and ask insightful questions to fully address their needs. • Route or escalate calls to the appropriate team members, collaborating closely with other departments to resolve service issues. • Continuously expand knowledge of company processes and transactions to enhance customer service capabilities. • Provide support to other departments when needed to ensure smooth operations. • Perform all tasks in compliance with company standards, training protocols, and applicable regulations. • Handle inbound and outbound calls efficiently while maintaining a detail-oriented demeanor. • Accurately input customer data into systems to ensure proper record-keeping and follow-up. • Maintain a high level of accountability and professionalism in all interactions. Requirements • Proven experience in customer service, preferably in a call center environment. • Strong ability to manage inbound and outbound calls effectively. • Proficiency in data entry with a focus on accuracy and attention to detail. • Excellent communication skills, both verbal and written. • Demonstrated problem-solving abilities and adaptability in handling diverse customer inquiries. • Ability to work collaboratively with team members and other departments. • Familiarity with customer service tools and systems is a plus. • Commitment to delivering high-quality service and maintaining a positive customer experience. TalentMatch® ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .