Description We are seeking enthusiastic and detail-oriented Customer Service Representatives for ongoing opportunities. This role is critical in delivering exceptional customer experiences and supporting organizational goals. The ideal candidate will thrive in a fast-paced environment, demonstrate strong communication skills, and have the ability to navigate customer relationship management (CRM) platforms and other digital tools. As a Customer Service Representative, you will be the primary point of contact for customer inquiries, working closely with cross-functional teams to ensure swift and efficient issue resolution. Key Responsibilities: Customer Support: + Provide outstanding customer service by promptly addressing inquiries via phone, email, or chat, ensuring a positive customer experience. + Foster relationships with customers by delivering accurate and friendly responses and troubleshooting common concerns. Problem-Solving: + Resolve customer issues in a timely and professional manner while keeping the customer informed throughout the process. + Escalate complex concerns to appropriate teams, ensuring resolutions meet both customer expectations and company standards. Administrative Duties: + Utilize CRM platforms to accurately log customer interactions, track issue resolutions, and update account information. + Stay organized and manage time efficiently, prioritizing tasks to attend to urgent customer needs. Cross-Functional Collaboration: + Work with other teams to streamline workflows, improve processes, and contribute to automation initiatives to enhance customer satisfaction. + Provide feedback to internal teams on customer pain points to support continuous improvement efforts. Requirements Education: High school diploma or GED required; college coursework or degree in business, communication, or a related field preferred. Experience: At least 1-2 years of experience in a customer service, administrative support, or similar role is preferred. Skills: + Strong communication skills, both verbal and written, with excellent interpersonal abilities. + Solid organizational and multitasking abilities with acute attention to detail. + Competence in CRM platforms such as Salesforce, HubSpot, or similar tools. + Familiarity with MS Office Suite and basic workflow automation concepts is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .