Our organization: Indorama Ventures is a world-class sustainable chemical company with a global integrated lead in pet and fibers, serving major customers in diversified end-use markets, following our core strategies, we develop innovative products for customer needs, making great products for society. We operate sites in 35 countries on six continents – in Africa, Asia, Australia, Europe, North America, and South America. Indorama Ventures Hygiene - Covington site is part of the hygiene – fibers vertical and applications for products include diapers, fem care products, geotextiles, and numerous other nonwoven products.

 

 

Role and Responsibilities Customer Service Representative will proactively resolve customer issues, process customer orders, and provide a positive experience for Indorama Customers

Interacts with customers via telephone, email, or in person (if safety allows) to build rapport and provide ongoing support and account information.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Ensures high level of customer satisfaction.

Collects and enters orders for new or additional products or services.

Updates prices, forecasts, and prepares various reports for sales managers.

Fields customer questions and complaints; processes manufacturing orders (SAP system).

Provides support to sales and logistic teams; communicates regularly with counterparts in Denmark, China, and Thailand.

Ensures that appropriate actions are taken to track and resolve customers problems and concerns (e.g. returned material, credits, quality complaints).

Performs other related duties as assigned.

Supports and participates in cross functional meetings to support day to day activities; in addition to supporting new ERP system 

Qualifications and Education Requirements High school diploma or equivalent.

Previous customer service experience preferred.

Preferred Skills Language skills: english

Mathematical skills: proficient

Physical demands: prolonged periods sitting at a desk and working on a computer must be able to lift up 15 pounds at a time

Proficient in Microsoft Office Suite.

Excellent communication skills including verbal, written, and active listening.

Professional and courteous telephone skills.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Strong attention to detail and follow-through.

Ability to work accurately with mathematical concepts such as fractions and percentages.

Ability to work autonomously and in a team environment.

Must have a high level of initiative/energy.

Customer Service certificate with post-secondary education preferred.

Import & Export experience preferred.

Fluency in Spanish a plus.

 

Benefits

Salary for this role will be aligned to the successful candidate selected based on skills and experience. The expected base compensation is $21.03 Benefits Available on 1st day of employment. 4 Medical Plan options. 2 Dental & 2 Vision Plan options. Company paid Short -Term & Long -Term Disability Insurance. 401k contributions – Employer Contributions & Company Match. Pet Insurance available. Front Loaded Paid Time Off (PTO). Employee discounts offered through various partners.

 

IVH Covington / Athens provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.