**Customer Service Representative** The salary range for this role is $12 per hour* **Summary:** This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution. **Duties and Responsibilities:** + Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed. + Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge. This is demonstrated by supervisor observation as well as department skills testing. + Handle, document , and resolve or escalate any email issues presented **Education and Experience:** + 3 years of customer service in a call center environment preferred, 1 year required. + High School Diploma required. + College degree in Information Technology or Technical college degree preferred. **Required Skills:** + Advanced technical knowledge. + Advanced communication & customer service skills. + Advanced call center skills. _*This is a non-exempt role, paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting_ _._ _We may_ _ultimately pay_ _more or less than the posted range, and the range may be_ _modified_ _in the future_ _._ _An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs._ _Note: No amount of pay_ _is considered to be_ _wages or compensation until such amount is earned, vested, and determinable._ _The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee_ _remains_ _in the Company's sole discretion unless and until paid and may be_ _modified_ _at the Company’s sole discretion, consistent with the law._