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Overview:
Beacon Hill is seeking a professional and personable Customer Service Representative (CSR) for one of our reputable healthcare clients. This position focuses on supporting customers via phone and email with product inquiries, order support, and general troubleshooting, all while delivering an outstanding customer experience.

This is an exciting conract-to-hire opportunity that is onsite in Eden Prairie, MN.

Key Responsibilities:

Respond promptly to incoming calls and emails in accordance with internal policies and service standards

Provide product and service information to healthcare clients and patients

Document customer interactions accurately and efficiently in CRM systems

Maintain a strong understanding of products and services to educate and assist customers

Demonstrate a customer-first mindset with every interaction

Collaborate with internal departments to resolve customer issues quickly and professionally

Support ongoing process improvements and suggest new ideas for enhancing service

Perform general office support tasks as needed

What We're Looking For:

Location: Must reside in the Minneapolis, MN area

Experience:

1+ year in customer service, call center, front desk, or healthcare reception preferred

Previous experience in a healthcare environment is highly desirable

Skills:

Excellent verbal and written communication

Strong active listening and interpersonal skills

Ability to multitask and prioritize in a fast-paced setting

Dependable and punctual with a strong work ethic

Comfortable navigating basic computer systems and CRM tools

Qualifications:

High school diploma or GED required

Proficiency in Windows OS, email systems, and data entry

Positive, team-oriented attitude and a passion for helping others

Excellent attendance and reliability

1421500_1750270375 To Apply for this Job Click Here