CUSTOMER SERVICE EXPERIENCE REPRESENTATIVE
Full time opportunity at the Tallahassee International Airport 3300 Capital Cir SW Tallahassee Fl 32310
This position pays up to $23.60 / hour ($16.60 / hour plus monthly bonus opportunities) based on performance. Earning potential of $49K in your first year!
Full Benefits Package available
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This position pays up to $23.60 / hour ($16.60 / hour plus monthly bonus opportunities)
We offer:
Paid time offEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentThe schedule for this position is:
Sunday- Thursday 4:00pm-Close
Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top workplaces. Enterprise Mobility is the largest and fastest-growing privately owned automotive rental and leasing company in North America.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees
Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative supportMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from considerationMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futuresThe schedule for this position is: Sunday- Thursday 4:00pm-Close