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Customer Service Representatives – Role summary
The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.

Major Accountabilities

Primary point of contact for receiving, processing and verifying the accuracy of customer domestic/export purchase orders that arrive via fax, email and customer EDI, and performs order entry activities following defined procedures and guidelines.Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivableMonitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise dateResponsible for entering purchase orders to other DuPont manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer's delivery date.Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfactionInteracts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers' requirements are understood and commitments are met.Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.Provides back-up support to other members in group in the performance of job duties as required.Provides Sales related information (sales order volume versus forecasted volume) to businessPrimary point of contact for SAP Order-To-Cash module representing the supporting business in Japan.

 

Skills and Knowledge Required

Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationshipGood English SkillsAbility to operate the required computer systems is preferred. (SAP, SFDC and the Microsoft Office Suite of programs)Ability to work professionally and effectively with external customers and with many internal functional groups and BusinessesDemonstrated attention to detail and exhibits a high level of accuracySelf-motivated and positive minded.Creation of value through the productivity improvement projects and initiativesCustomer Service or order fulfillment experience is highly preferred​​​​​​​​

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

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DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.