Description We are looking for a detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract to Permanent position where you will play a key role in assisting clients by addressing their questions and concerns in a high-volume call center environment. This on-site role requires excellent communication skills, the ability to multitask, and a consistent work schedule. Responsibilities: • Respond to incoming client calls, providing accurate information and addressing concerns with professionalism. • Record detailed notes during client interactions and input information into forms for attorney and legal assistant follow-up. • Maintain effective communication by typing and documenting while actively engaging with clients during calls. • Set clear expectations with clients regarding next steps and timelines for their inquiries. • Manage occasional in-office interactions with visiting clients and handle daily mail and deliveries efficiently. • Schedule and confirm appointments as needed to ensure smooth workflow. • Collaborate with team members to maintain a supportive and organized work environment. • Utilize Microsoft Excel, Word, and other tools to complete administrative tasks accurately. • Handle email correspondence and follow-ups promptly to address client needs. Requirements • Prior experience in a high-volume call center or customer service role is required. • Strong typing and data entry skills with the ability to multitask during client interactions. • Proficiency in Microsoft Office applications, including Excel and Word. • Excellent verbal and written communication skills for engaging with clients and team members. • Demonstrated ability to manage schedules and appointments effectively. • Exceptional attention to detail and organizational skills. • Ability to work on-site and maintain a consistent schedule. • Experience with email correspondence and order entry is highly preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .