Description We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. In this role, you will play a vital part in supporting healthcare operations by providing exceptional service to patients and internal stakeholders. This is a telecommute position, offering flexibility within Central, Mountain, and Pacific Time Zones. Responsibilities: • Deliver outstanding customer service by addressing inquiries and resolving issues with accuracy and sensitivity. • Maintain adherence to department performance metrics, including patient satisfaction, accuracy, and attendance. • Document customer interactions precisely, ensuring compliance with established guidelines. • Assist patients with scheduling appointments, understanding healthcare benefits, and navigating claims processes. • Support internal teams by managing paperwork and resolving patient concerns effectively. • Identify and address potential financial, medical, or legal risks during customer interactions. • Utilize company systems to handle authorizations, invoices, eligibility, appeals, and other healthcare-related processes. • Provide guidance to new members regarding medical group options and general healthcare information. • Collaborate with telehealth nurses and clinicians to ensure seamless patient care. • Participate in training sessions and ongoing development to stay updated on procedures and policies. Requirements • Proven experience in customer service or healthcare-related roles. • Proficiency in data entry and documentation, with strong attention to detail. • Familiarity with healthcare systems and processes, including claims administration and authorizations. • Excellent communication skills in English; bilingual proficiency in Spanish is a plus. • Ability to work independently and adhere to telecommuter policies. • Competency in Microsoft Office Suite and other relevant software tools. • Availability to work flexible schedules, including occasional overtime and holidays. • Strong organizational skills and the ability to prioritize tasks effectively. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .