Customer Service Representative
Cognizant
**Job summary**
Join our dynamic team as a BPO PE Data Analyst where you will leverage your expertise in MS Office to enhance data processing and analysis. With 2 to 6 years of experience you will play a crucial role in optimizing our business operations. This position requires proficiency in English and offers a day shift work model from our office.
**Responsibilities**
+ Analyze and interpret complex data sets to provide actionable insights that drive business decisions.
+ Collaborate with cross-functional teams to streamline data processes and improve efficiency.
+ Utilize MS Office tools to create comprehensive reports and presentations that effectively communicate findings.
+ Ensure data accuracy and integrity by implementing rigorous quality control measures.
+ Develop and maintain databases to support ongoing data analysis and reporting needs.
+ Monitor industry trends and advancements to keep the team informed and competitive.
+ Provide training and support to team members on data management best practices.
+ Assist in the development of strategic plans by providing data-driven recommendations.
+ Contribute to the continuous improvement of data collection and analysis methodologies.
+ Support the implementation of new technologies and systems to enhance data processing capabilities.
+ Engage with stakeholders to understand their data needs and deliver tailored solutions.
+ Participate in regular meetings to discuss progress and align on project goals.
+ Foster a culture of data-driven decision-making within the organization.
**Qualifications**
+ Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
+ Possess strong analytical skills with the ability to interpret complex data sets.
+ Exhibit excellent communication skills in English both written and spoken.
+ Show experience in data management and quality control processes.
+ Have a keen eye for detail and a commitment to data accuracy.
+ Display the ability to work collaboratively in a team environment.
+ Present a proactive approach to problem-solving and process improvement.
**Certifications Required**
Microsoft Office Specialist Certification in Excel
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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