A company in the Chicago area is looking for a Customer Service Representative to join their team. Responsible for the processes and systems related to the servicing of our customers and the support of the sales staff. Directs the delivery administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction. Provides team members with the appropriate training, tools, and direction.

Responsibilities/Duties:

Challenges team members in providing exceptional support to customers. Directly supervises employees, carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Takes responsibility for departmental utilization of corrective action forms and charting

Operates inventory control software (GP) and spreadsheet application (Excel).

Monitors production orders and expedites delivery per customer requests.

Serves as liaison with manufacturing, quality assurance, and shipping personnel on production orders.

Answers sales calls.

Receives, codes, and processes new customer orders and change orders.

Prepares all documents for domestic and international shipments including pro-forma invoices.

Calculates, enters, prints, verifies, and distributes invoices.

Ensures proper billing of freight and special charges.

Generates correspondence to secure additional customer information or resolve customer disputes.

Maintains files of all documentation.

Aid in the development and implementation of Food Safety Fundamentals and Food Safety Plan as outlined in the BRC system.

Has the authority to take appropriate action to ensure the integrity of the BRC system.

Sends invoices daily to customers for orders shipped

Process credit cards

Review general ledger accounts before posting daily invoices.

New accounts set up

Responsible for price/promo sheets and entering discounts

Sales support

Send out monthly broker reports

Updating consumer response log

Sends ASN notifications to meet customer requirements

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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