If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let’s talk!

Job Responsibilities:

Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment On average, our representatives are responsible for 20-30 calls per day Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage Responsible for cross selling coverage to round out accounts Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) Work collaboratively with team members, and business partners to provide a quality experience for our agents Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as needed Complete additional tasks and other projects/duties as assigned Minimum of high school diploma or equivalent; college degree or currently pursuing is a plusPrevious experience in a high-volume contact center with a focus on decision making, problem solving, and delivering superior customer service is a plusPrevious Property and Casualty insurance experience is a plusStrong decision-making skills in a fast-paced, high-volume phone contact center environmentOutstanding, effective, and service-focused communication skills, both verbal and writtenProficient in computer skills, multi-application navigation, and multi-taskingProfessionalism, accountability, and taking personal pride in handling new business quotes, policy change requests, and inquiries from valued agency partnersPhone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverageProvide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environmentAssume ownership and timeliness in handling agent requests in an efficient, accurate, and professional mannerDemonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the callerLearn with a high regard for accuracy of basic knowledge of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)Efficiently navigate multiple systems and applications to research, analyze, and resolve agent requests and inquiriesMaintain established levels of productivity, service, and quality standards within a fast-paced call centerWork collaboratively with team members and business partners to provide a quality experience for agentsResponsible for cross-selling coverage to round out accounts