**Job Summary** Join our dynamic team as a Customer Service Specialist where you will leverage your expertise in provider domain to enhance customer satisfaction. With a focus on delivering exceptional service you will work from home during day shifts ensuring seamless communication and support. Your contributions will drive positive outcomes for both the company and society. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues promptly. + Collaborate with cross-functional teams to ensure comprehensive support for provider-related queries. + Utilize technical skills to troubleshoot and resolve customer concerns efficiently. + Maintain accurate records of customer interactions and transactions. + Analyze customer feedback to identify areas for improvement and implement solutions. + Develop and maintain strong relationships with customers to foster loyalty and trust. + Ensure compliance with company policies and procedures in all customer interactions. + Assist in the development of customer service strategies to enhance overall satisfaction. + Participate in training sessions to stay updated on industry trends and best practices. + Contribute to team meetings and share insights to improve service delivery. + Monitor and report on customer service metrics to track performance and identify opportunities for growth. + Support the implementation of new technologies to streamline customer service processes. + Engage in continuous learning to enhance skills and knowledge in the provider domain. **Qualifications** + Possess a minimum of 3 years of experience in customer service within the provider domain. + Demonstrate strong problem-solving skills and the ability to handle complex inquiries. + Exhibit excellent communication skills both verbal and written. + Show proficiency in using customer service software and tools. + Have a keen understanding of provider-related processes and regulations. + Display a customer-centric approach with a focus on delivering high-quality service. + Be adaptable to changing environments and able to work independently from home. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.