**Job Summary** We are seeking a dedicated and experienced Senior Process Executive - P&C with 2 to 5 years of experience in Customer Service and Property & Casualty Insurance. The ideal candidate will have a strong background in claim investigation and handling and will be comfortable working in a hybrid model with rotational shifts. This role is crucial in ensuring efficient and effective processing of claims contributing to the overall success of our operations. **Responsibilities** + Manage and process property and casualty insurance claims with accuracy and efficiency. + Provide exceptional customer service by addressing inquiries and resolving issues promptly. + Conduct thorough claim investigations to ensure all necessary information is gathered. + Collaborate with team members to ensure seamless workflow and adherence to company policies. + Utilize technical skills to navigate and operate relevant software and systems. + Ensure compliance with industry regulations and company standards. + Maintain detailed and organized records of all claims and customer interactions. + Communicate effectively with clients adjusters and other stakeholders. + Identify and escalate complex issues to appropriate departments for resolution. + Participate in continuous improvement initiatives to enhance process efficiency. + Provide training and support to junior team members as needed. + Monitor and report on claim processing metrics to management. + Adapt to rotational shifts and hybrid work model to meet business needs. **Qualifications** + Possess strong technical skills in customer service and property & casualty insurance. + Demonstrate expertise in claim investigation and handling. + Exhibit excellent communication and interpersonal skills. + Show proficiency in using relevant software and systems. + Display strong organizational and time management abilities. + Have a keen eye for detail and accuracy. + Adapt quickly to changing work environments and schedules. + Maintain a customer-centric approach in all interactions. + Exhibit problem-solving skills and the ability to think critically. + Demonstrate a commitment to continuous learning and improvement. + Possess the ability to work independently and as part of a team. + Show a strong understanding of industry regulations and compliance requirements. + Exhibit a professional demeanor and positive attitude. **Certifications Required** Certified Insurance Service Representative (CISR) Property & Casualty Insurance License Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.