**Introduction** You will be the primary focal point to vendors for the coordination of hardware and/or software support, delivery of operational services, handle billing, internal system, and monitor the end-to-end operations. Your aim to fulfil committed KPI to IBM Clients, and support business growth. **Your role and responsibilities** Managing vendors delivery KPI and coordination with Customer. **Required technical and professional expertise** * Fluent in communicating in English, both written and verbal. * Proficient in using Ms Office, especially Excel’s formula, pivot, and filter. * Adaptable with quick changes to follow IBM Internal, Customer, or Supplier requirement, Law, and other applicable regulation. **Preferred technical and professional experience** * Experienced in handling vendor management system. * Expert in creating automation in Ms Excel. * Expert in creating dashboard for vendor management system. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.