Heredia,HE-AFZ, Edificio, CRI
11 hours ago
Customer Service Representative
**Job summary** We are seeking a highly skilled and experienced professional for the role of BPO PE Data with 4 to 6 years of experience. The ideal candidate will have expertise in MS Office and will work in a hybrid model during day shifts. This role does not require travel. The candidate will play a crucial role in managing and analyzing data to support our business processes. **Responsibilities** + Manage and analyze data to support business processes and decision-making. + Ensure data accuracy and integrity by performing regular audits and quality checks. + Develop and maintain data reports and dashboards using MS Office tools. + Collaborate with cross-functional teams to gather and analyze data requirements. + Provide insights and recommendations based on data analysis to improve business processes. + Oversee the implementation of data management best practices and standards. + Train and support team members in data management and analysis techniques. + Monitor and report on data-related metrics and KPIs. + Identify and resolve data-related issues and discrepancies. + Ensure compliance with data privacy and security regulations. + Continuously improve data management processes and tools. + Support the development and implementation of data governance policies. + Communicate data findings and insights to stakeholders in a clear and concise manner. **Qualifications** + Proficient in MS Office including Excel Word and PowerPoint. + Strong analytical and problem-solving skills. + Excellent communication and interpersonal skills. + Experience with data management and analysis techniques. + Knowledge of data privacy and security regulations. + Ability to work independently and as part of a team. + Attention to detail and strong organizational skills. + Ability to manage multiple tasks and priorities. + Experience with data reporting and visualization tools. + Strong understanding of business processes and data requirements. + Ability to train and support team members in data management techniques. + Experience with data governance and compliance. + Ability to provide insights and recommendations based on data analysis. **Certifications Required** Certified Data Management Professional (CDMP) or equivalent certification. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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