Title: Customer Service Representative Employee Status: Regular Full Time Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Non-Exempt Job Overview: The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department. Essential Functions: Provide general customer service information. (Hours of operation, directions, etc.) • Ability to handle heavy call volumes of both inbound and outbound. • Assist NYRA Bets and all other affiliate partners/customers with account inquiries. • Troubleshoot password and basic technical/app inquiries. • Research any misapplied information or customer discrepancies. • Provide special event, promotions and wagering details. • Assist customer via telephone and live chat as needed. • Performs other duties as assigned by supervisors or other senior management. Qualifications: • High School Diploma or Technical Certification Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email. Must have the flexibility to work weekends, holidays, or other shifts. • Must have a dedicated/secure space when working from home. • Strong computer skills (Microsoft and basic internet navigation) • Able to handle high call volumes and excellent phone etiquette. • Strong Organizational skills • Attention to detail. • Ability to multi-task and data entry • Strong verbal communication • Protect organizations values by keeping information confidential. • Ability to adapt quickly to change, learn, and balance the understanding of different products. Summary of Physical Requirements and Work Environment: Walking and sitting Pay Range / Salary: $17.00