**Job Summary** We are seeking a dedicated Senior Process Executive - P&C with 1 to 2 years of experience in customer service and expertise in Workers Comp - Policy Admin Workers Comp-New Business and Workers Compensation - Claims. The role involves a hybrid work model with day shifts and no travel requirements. The ideal candidate will contribute to our companys purpose and positively impact society. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues related to Workers Compensation policies and claims. + Oversee the administration of Workers Comp policies ensuring accuracy and compliance with regulations. + Manage new business processes for Workers Comp including policy issuance and documentation. + Handle claims processing for Workers Compensation ensuring timely and accurate settlements. + Collaborate with internal teams to streamline processes and improve efficiency. + Maintain up-to-date knowledge of industry regulations and best practices. + Utilize technical skills to enhance customer interactions and service delivery. + Monitor and report on key performance indicators to ensure service quality. + Assist in the development and implementation of process improvements. + Support training and development initiatives for team members. + Ensure all customer interactions are documented accurately in the system. + Provide feedback to management on customer service trends and areas for improvement. + Contribute to the overall success of the team by meeting or exceeding performance targets. **Qualifications** + Must have experience in customer service specifically in the Workers Compensation domain. + Should possess strong knowledge of Workers Comp + Policy Admin Workers Comp-New Business and Workers Compensation + Claims. + Must have excellent communication and interpersonal skills. + Should be detail-oriented and able to manage multiple tasks efficiently. + Must be proficient in using relevant software and tools. + Should have a proactive approach to problem-solving and process improvement. + Must be able to work effectively in a hybrid work model. + Should be adaptable to changing work environments and requirements. + Must demonstrate a commitment to providing high-quality customer service. + Should have the ability to work independently and as part of a team. + Must be able to handle sensitive information with confidentiality. + Should have a strong understanding of industry regulations and compliance requirements. + Must be willing to continuously learn and develop new skills. **Certifications Required** Certified Workers Compensation Professional (CWCP) or equivalent certification in Workers Compensation. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.