As a Customer Service Representative, you will respond to customer inquiries via telephone, email, and in person to provide information and resolve issues. You will handle mostly routine inquiries, along with some more complex, non-routine problems, and communicate solutions or requested information clearly to customers. You will assess customer service needs and refer issues to the appropriate service or technical departments as necessary.

In addition to customer service responsibilities, you will support our marketing efforts by managing our store’s LinkedIn profile, promoting campaigns through social media and in-store displays, and assisting with in-store training initiatives.

Responsibilities:

Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. Process payments for cash account customers. Research and resolve customer problems, acting as the customer liaison between other departments when necessary. Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

High School Degree or Equivalent required College Diploma Canada preferred 2-4 years of relevant experience Solid interpersonal skills that allow one to work effectively in a diverse working environment Able to effectively communicate both verbally and in writing Able to work well under pressure Strong attention to detail Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times Computer literate, including effective working skills of MS Word, Excel, and e-mail

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