DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

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The core responsibilities of this role include:Our customer service representatives act as a liaison to facilitate problem resolution through contact with stakeholders via email, phone and in person interactions. Assist in providing customer and site updates regarding inbound orders.

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Position: 2nd Inbound Customer Service Representive
Shift:3:00PM –; 11:30PM, Monday-Friday
Pay:$19.50 per hour +$0.75 2nd Shift Premium

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In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:At least 6 months experience with warehouse receiving/inbound and providing customer support. Applicants should have an analytical mindset and great time management skills.

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Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30thday
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities

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Grow your skills. Shape your world.

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Notice to NJ Applicants : To understand your rights under New Jersey Law Against Discrimination (NJLAD) you can view or print the official poster here :

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Law Against Discrimination

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.Maintain customer records and update account information.Maintain financial accounts by processing customer adjustments.Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.Perform other duties as assigned.

Required Education and Experience:

High School Diploma or Equivalent0-12 months of system, data entry or reporting experience0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.