CUSTOMER SERVICE REPRESENTATIVE Company : Safran Seats Job field : Customer services and support Location : Singapore , Singapore Contract type : Permanent Contract duration : Full-time Required degree : O Level Required experience : More than 3 years Professional status : Employees / Staff \# 2025-154947 Apply with one click Any questions ? **Job Description** Main Duties and Responsibilities: • Responds to call or emails to customers to provide follow-up on inquiries. • Process customer Purchase orders promptly and accurately, including EDI, entry, follow up. • Handling and resolving customers complaints • Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up. • Process material returns (RMA's) as requested by the customer • Maintain a balance between company policy and customer benefit in decision making • Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner • Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services. • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments. • May promote products/services to ensure business targets are met. • May provide after-sales support for client contracts to ensure customers satisfactions are met. • Performs duties related to overall customer service. • Provides support to sales team with regard to customer concerns. • Serves as customer interface on product status and delivery. • Consistently documents customer service needs to identify patterns and maintain quality. Minors:  Conduct data analysis across multiple data points and report using Excel or statistical suite  Create PowerPoint summaries, reports and recommendations for internal groups and executive team as needed  Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer **Job Requirements** Technical skills: Familiar with ERP's Familiar with Microsoft office suite Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service Experience: Experience in customer service activities. “Aviation Background preferable” Know-How: Customer Service Sales & Marketing Planning and Organizing Quality Focus, Efficiency & Problem Solving Organizational Awareness Documentation Skills Teamwork Ownership Interpersonal skills: Calmness under pressure and maintain records in timely and accurate mode Good decision-making, communication. Ability to encourage and motivate people with responsible attitude Interest in helping and working with customers Should have sound practical judgment of priorities Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers Maintain clear and accurate data entry, documentation and reporting skills, as required **Company Information** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. **Locate your future workplace** 36 Loyang Drive508949 Singapore Singapore Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.