The PRS Underwriting General Support Coordinator is responsible for assisting the underwriting centers in growth and profitability by performing functions that were traditionally handled in the Personal Risk Underwriting Centers or those closely related with underwriting functionality and profitability. These functions require the use of:

Personal Risk Underwriting Workstation (PLUW) and its related IMS systems Personal Risk Underwriting Notes System (Portrait) Masterpiece (MPRT) processing system and its related IMS systems Other Personal Risk Systems – PLS, @Work, and RiskID

 Current Functions include but are not limited to:

Policy transaction processing and updating underwriting notes Create and send producer correspondence utilizing PLUW Non-renewal and declination processing Alarm Credit, VAC Appraisal, and Wind Mitigation verification Meet all established productivity, service and accuracy goals; electronically and accurately maintain all productivity and tracking log sheets Recognize trends and make recommendations; assist with creating/amending workflow and service metrics Support a partnership with the Underwriting Centers to ensure a successful transfer of work into the team Develop positive relationships with Operations staff, agents, underwriting and Personal Risk business partners Additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager

Qualifications:

Demonstrated superior customer service skills Demonstrated time management skills: ability to manage multiple priorities with focus on results Demonstrated interpersonal skills; ability to collaborate with team members and PRS business partners to achieve positive results Quality conscious with a strong attention to detail Demonstrated problem solving skills – analytical and solution development Ability to work rotational shift to 7:00 p.m.

Prefer individual knowledgeable/experienced with systems:

Personal Lines Insurance Experience Masterpiece systems and processes; included but not limited to IMS Knowledge and proficiency with RiskID, PLUW, Portrait is a plus General: SharePoint, Proficient/Intermediate Excel level, Outlook Knowledge of Chubb Personal Risk Homeowners Products