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We are looking for a Customer service Representative to support our Electronics business at DuPont. This role is responsible for providing customer order fulfillment support by receiving, analyzing, and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.
The hiring work location for this position is flexible and can be either Ho Chi Minh City or Hanoi in Vietnam or Bangkok in Thailand depending on the based on successful candidate.
Primary Duties & Responsibilities
Primary point of contact for receiving, processing, and verifying the accuracy of customer domestic/export purchase orders that arrive via email and performs order entry activities following defined procedures and guidelines.
Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also, co-work with business in collection of account receivable.
Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date.
Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.
Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction.
Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood, and commitments are met.
Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.
Provides back-up support to other group members in the performance of job duties as required.
Provides Sales related information (sales order volume versus forecasted volume) to business.
Primary point of contact for SAP Order-To-Cash module representing the supporting business.
Education & Experience
Require:
Education Background: A minimum of a Bachelor's degree in any related field.
Work experience: A minimum of 3 years of customer service or order fulfillment experience in manufacturing companies, with familiarity in using ERP systems for order entry, such as SAP, Oracle, etc. Knowledge of Salesforce is an advantage.
Language Proficiency: Proficient in English; proficiency in Chinese is a plus.
Possesses a customer-oriented mindset and the ability to work professionally and effectively with external customers, as well as with various internal functional groups and businesses to develop strong relationships.
Demonstrates attention to detail, exhibiting a high level of accuracy and strong problem-solving skills.
Self-motivated and capable of creating value through productivity improvement projects and initiatives, with adaptability to change.
Preferred:
Supply Chain experience would be an added advantage.
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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.
(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.
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