As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Transco Railway Products, Inc. has been the leader in providing railcar maintenance and services to the railcar industry. We have earned the reputation for honesty, integrity, and superior quality which has allowed us to establish a committed customer base. Transco is part of Marmon - a strong, growing, global organization that consists of more than 100 autonomous manufacturing and service companies.
Job Summary:The Customer Service Representative (CSR) reports to the Vice President of Sales and to works with internal and external customers to coordinate maintenance (repair, paint/coating, cleaning) events on railcars (e.g. tank, hopper, and other freight cars). The position will work closely with the sales and operations departments to ensure first rate customer service. The CSR is responsible for servicing all client's administrative and railcar maintenance needs by acting as a point of contact for a large railcar repair network. This position is accountable for developing and maintaining excellent customer relationships.
Job Responsibilities:Always meets or exceeds internal and external customer expectations developing and maintaining excellent customer relationships.Clearly communicate to the customer pertinent information regarding their railcars throughout the repair shopping event with support from the Repair Facilities and Mechanical Operations.Act as a customer advocate within Transco to facilitate problem resolution. Must ascertain the urgency and sensitivity of a customer's requests to determine the appropriate course of action. Follow up until resolution while keeping the customer aware of the status.Serves as a primary contact while answering customer questions and requests related to service on railcar maintenanceContribute ideas for process improvement.Update all internal and external systems with the appropriate changes to car statusRequired/Preferred Skills:Bachelor's degree in business is strongly preferredEffective verbal and written communication skills including the ability to produce professional documents, emails, and presentations that are concise, persuasive, and informativeStrong Microsoft Office skills including charting, graphing, and analysis functions in Excel, advanced level user of Word to create documentation, policy, procedures, and shared resources, and the generation of compelling training and communications in PowerPointMust be well organized, responsible, self-motivatedTwo + years of experience in customer service, rail leasing, and/or shipping environment with process responsibilitiesSolid time management skills as multiple customer projects will occur in parallelSuperior work ethic and demonstrated integrityIndustry knowledge of AAR, FRA rules and Tank Regulations; Safety Rules and MSDS knowledgeWhat We Offer:Transco strives to be the Employer of Choice. Our generous benefits package includes:
Benefits on Day 1Medical/Dental/Vision with first in class vendorsHealth Savings AccountFlexible Spending Account (Medical and Dependent Care)Company Paid Benefits: Short Term Disability, Long Term Disability, Life InsuranceEmployee Assistance Program4 weeks of Paid Parental LeaveVacation Benefits401k with generous company match and additional employer annual contributionPay Range: $50,000.-$86,000. DOEDon't worry if you think that you do not meet all the qualifications. The tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.It is the policy of Transco to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote, and compensate persons in all job without regard to race, color, religion, sex, national origin, disability, or sexual orientation, gender identify, protected veteran status or any other protected characteristic protected by the law.Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.