Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, each of our 100,000 outstanding minds has a remarkable story to tell. Join us and contribute to our remarkable mission—enabling our customers to make the world healthier, cleaner, and safer.

Join Thermo Fisher Scientific to make a difference by aiding in cancer research, environmental protection, and food safety, with support for your career goals.

Job Title: Customer Service Representative

Reports to: Team Leader, Customer Service

Position Location: Quezon City, Philippines

Position Summary:

Customer Service team at our Shared Service Center supports clients throughout their lifecycle, handling administrative, quotation, and order fulfilment phases.

Key Responsibilities:

Build and follow up on quotations and modify quotes as necessaryDemonstrate attention to detail with accurate data entry, understanding that values entered have a direct impact on delivery and invoicingLeverage required computer systems to maintain quality customer dataMaintain daily customer service reportsAssess individual customer requirements and direct activities to appropriate departments as needed to ensure accurate quotes and lead timesAdhere to SOPs, SLAs, and departmental training guidelinesWork on assignments/projects as part of a teamPerform other related duties as required and/or assigned

Skills:

Attention to detail and accuracy in the workplaceAbility to identify and solve problems and multitask under deadlinesStrong written and verbal communication skillsSelf-motivation, enthusiasm, and a positive attitude, performing as a great teammateGood organizational skills and the ability to prioritize effectivelyJudgment, tact, and diplomacy in dealing with internal and external customersAbility to work on own initiative on daily routine tasks as well as solving system issuesProficient Microsoft Office user

Experience:

Relevant customer service experience preferred in an SSC/multinational/office environment, but fresh grads are welcomeExperience with Oracle or SAP preferred but not essential

Education:

A bachelor's degree in any field

Working Conditions:

This position requires repetitive typing and regular use of a computer plus multiple displaysMost other physical demands are typical of those associated with an office environment

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.