Customer Service Representative Requisition ID: 43426 Job Location(s): Shanghai, CN Employment Type: Full Time Segment: Danfoss Power Electronics and Drives Seg Job Function: Sales Work Location Type: On-site **Job Responsibilities** + Ensure great customer experience by delivery top class customer service and exceed customer expectation. + Take customers' orders and liaise with other order taking functions to ensure that customers needs are satisfied through a single point of contact, inform the customer promptly in case of delays or problems (out of stock) to ensure full adherence to agreed SLAs. + Accurate identification and recording of customer enquiries with appropriate ownership and resolution by all current and future on-line systems including those which interact with other departments. + Take ownership for customer request and actively seek solution to exceed customer expectation. Alignment with key stakeholders to improve customer experience. + Ensure timely response and quality resolution of inquiries. + As the complaint coordinator to deal with each complaint/claim from customer to ensure the action plan occurred and feedback to customer timely and effectively. + Support team project and other relevant revenue activity. + Strictly follow the SOPs and work as an interface business flow cycle. + Providing related order/sales reports as required. + Handle the 400 hotline with service excellence delivery based on CSC management team decision. + Back up other team members when needed to show team spirit. **Background & Skills** + Bachelor Degree or above degree. + At least 1-3 years of related working experience in customer service. + Fluent Mandarin & written English skill. + Familiar with SAP & Microsoft Office Software. + Detail-oriented, Patient and Friendly. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.