AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.  AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal,"  "Best in Show," and "Top Channel Program."  AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates. Are you an experienced Customer Service Representative with a background in telecom, managed services, and billing? Do you have 4+ years of experience supporting state-sign customer service billing and a proven track record in BPO environments? If you’ve worked at Verizon, AT&T, T-Mobile, or Comcast, or have extensive telecom industry experience, we want to hear from you! What You’ll Do: + Provide top-tier customer support in a fast-paced telecom and managed services environment. + Assist customers with billing inquiries, account management, service activations, and troubleshooting. + Utilize your BPO and telecom experience to resolve complex customer issues efficiently. + Maintain superb communication skills to engage with customers and internal teams. + Work collaboratively with managed services teams to ensure seamless service delivery. What We’re Looking For: + 4+ years of customer service experience in telecom, billing, or managed services. + BPO experience is a must. + Strong background in state-sign customer service billing support. + Excellent communication and problem-solving skills. + Familiarity with telecom industry standards, billing platforms, and troubleshooting procedures. + Experience with major telecom providers (Verizon, AT&T, T-Mobile, Comcast, etc.) is a plus. Why Join Us? + Competitive compensation & benefits. + Growth opportunities in a fast-growing telecom & managed services company. + A dynamic, team-oriented work environment with industry leaders. Apply today and bring your telecom expertise to a company that values your skills!  • Excellent verbal and written communication skills • Must be able to handle high volume inbound calls and prioritize to make the required outbound calls for customer and agent follow up • Able to handle customers, various personalities and backgrounds with professionalism and patience, taking first tier escalations from the customer service team with confidence • Strong work ethic and flexibility are required for success in this position, the ability to be able to cover shifts and work overtime when needed is important • Must work well under pressure while being able to meet deadlines • Able to work in a fast-paced, demanding professional office environment • Able to use critical thinking skills to resolve customer issues • You must be able to quickly learn multiple proprietary software systems • Must be able to use Outlook, Word and Excel • Telecom experience is a plus • Previous experience interfacing with several systems and data entry is a plus • Customer software support a major plus, include investigating, diagnosing and assessing software problems 33rd Floor One San Miguel,Building Ortigas Center, Pasig City, Metro Manila PH