Description We are looking for a dedicated Customer Service Representative to join our team in Midland, Texas. In this position, you will play a key role in ensuring smooth operations by addressing customer inquiries and facilitating service-related tasks. The role requires a proactive approach and the ability to adapt to evolving processes. Responsibilities: • Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently. • Dispatch service technicians to customer locations as needed, ensuring timely responses. • Create and manage service tickets to track customer requests and technician assignments. • Prepare and issue invoices with attention to detail and accuracy. • Perform data entry tasks to maintain organized and up-to-date records. • Oversee inventory of equipment, ensuring proper stock levels and documentation. • Collaborate with team members to address customer concerns and improve service processes. • Utilize Microsoft Excel and Word for documentation and reporting purposes. • Process vendor invoices and ensure proper handling within the system. • Respond to email correspondence professionally and in a timely manner. Requirements • At least 1 year of experience in a customer service or administrative role. • Proficiency in data entry tasks and familiarity with 10-key skills. • Strong communication skills for handling customer calls and email correspondence. • Ability to work with Microsoft Excel and Word effectively. • Experience with service desk ticket systems is preferred. • Detail-oriented with excellent organizational abilities. • Tech-savvy mindset and willingness to embrace new processes. • Capability to work occasional Saturdays as required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .