Dispatcher/Transport Coordinator
Job Objective: Managing and supervising the central transport customer service team with a focus on transport, monitoring transport KPIs and short-term action plans, and tracking new transport projects. Job Description:
• Central knowledge center and point of contact for daily transport operations.
• Manual entry of orders.
• Handling and preparing transport and customs documents.
• Coordinating with carriers to ensure on-time deliveries by tracking trucks via track & trace tools and customer-prepared documentation.
• Updating internal track & trace tools and sending them daily to the customer.
• Arranging returns.
• Timely reporting of escalations to the transport manager.
• Following up on the Distribution file and using it to achieve continuous improvements.
• Preparing QBR and monthly carrier meetings.
• Following up on escalations from carriers and customers.
• Reading, analyzing, and adjusting KPIs as necessary.
• Tracking late arrivals at KTN.
• Holding daily/weekly meetings with the customer.
• Handling special requests from customers (express shipments).
• Finding the ideal match between end customer and carrier.
• Being objective in identifying responsibilities for a “late delivery” and making improvements based on that knowledge.
• Close collaboration with the customer and end customers.
• Close collaboration with transport partners.
• Close collaboration with the BU transport team.
• Taking responsibility and being daring in a rapidly changing transport market with the ultimate goal of satisfying our customers with the solutions you offer. Responsibilities:
• You are responsible for the daily management of a central transport customer service team.
• You monitor the operational transport KPIs and link them to short-term action points.
• You lead the monthly review meetings with carriers and follow up on the action points.
• You support the proper implementation of new transport projects at the site level.
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