Description We are looking for a motivated and detail-oriented Customer Service Representative II to join our team in Houston, Texas. This is a long-term contract position requiring excellent communication skills and a strong commitment to customer satisfaction. In this role, you will play a vital part in ensuring smooth operations within our logistics and customer service functions. Responsibilities: • Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a courteous and meticulous demeanor. • Handle billing processes and validate revenue accounting tasks to ensure accuracy and compliance. • Support onboarding activities for new customers and assist with procedural training. • Respond to and resolve customer complaints efficiently while adhering to company policies and risk management practices. • Collaborate with suppliers and other business units to ensure seamless communication and operations. • Assist in managing call center operations, ensuring high levels of efficiency and customer satisfaction. • Apply decision-making skills to resolve issues and adapt to changing circumstances effectively. • Maintain and update validation plans and ensure compliance with industry standards. • Address public relations inquiries and support commission-related functions as needed. • Uphold company procedures and ensure all tasks align with business goals and objectives. Requirements • High School Diploma or equivalent is required. • A minimum of 2 years of experience in customer service, preferably in a logistics or related field. • Familiarity with Texas deregulation processes is considered a plus. • Strong understanding of billing, revenue accounting, and risk management practices. • Proficiency in handling customer complaints and delivering satisfactory resolutions. • Effective communication skills and the ability to work collaboratively with diverse teams. • Experience in call center operations and public relations is advantageous. • Demonstrated ability to adapt to dynamic environments and make informed decisions. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .