Customer Service Rep HME FT Days **MercyOne** 1 Positions ID: TRHEUS00607673MERCYO Posted On 08/14/2025 **Job Overview** **Employment Type:** Full time **Shift:** Day Shift **Description:** Position Hours: Monday - Friday 8:30 am- 5pm Greets and assists all customers in a friendly and courteous manner. Receives requests and completes the necessary paperwork for equipment services from referral sources. Coordinates home equipment service request with delivery personnel for prompt delivery. Maintains current knowledge on Medicare, Medicaid and third-party payer sources for equipment coverage. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services. Maintains accurate records for CMN forms. Prepares paperwork as necessary before patient arrives to scheduled appointment or upon arrival if a walk-in customer. Completes designated daily and/or weekly reports as assigned. Assists customers with sales in the on-site home medical equipment store and over the phone. Work with HME Supervisor to ensure inventory is stocked and a reorder is necessary. Receive and mail products as necessary. The successful candidate will have strong computer skills, excellent telephone and customer service skills and must be able to function in a fast-paced environment while managing multiple priorities. Must possess a high school diploma or general education degree (GED). Knowledge of medical terminology preferred. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Primary Contact 1682448195899 Jessica Schleuning Talent Acquisition Partners, Human Resources 563-589-9671 Phone Phone Phone 563-589-9673 Fax jessica.schleuning@mercyhealth.com Email True True True **Job Details** Categories Health Care Location Dubuque, IA Job Type Employee Full/Part Full Time **Qualifications** Education High School/GED Company ID 1154 Job REQ # TRHEUS00607673MERCYONEENUS \# Positions 1 Start Date 20250814 End Date 20250915 Featured Job TH Ad TH Comments **Similar Jobs** CNA Psychiatric Unit - FT Days MercyOne Housekeeper EVS FT Days MercyOne Housekeeper FT Days Dyersville MercyOne Customer Service Representative Cottingham & Butler/ SISCO Supervisor Cardiac Services UnityPoint Health Finley Hospital Customer Service Tech HME FT Days MercyOne Patient Access Representative Southwest Health Client Service Representative Cottingham & Butler/ SISCO Sales Leader - Benefits Wholesale Services Cottingham & Butler/ SISCO Licensed Mental Health Therapist (LMHC, LISW, LMFT Medical Associates **Share this Job** MercyOne **About the Company** MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne – Dubuque has 263 beds while MercyOne – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home. MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne’s 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year. The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019. MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.