Customer Service Rep **Engineering Services and Products Company** 1 Positions ID: 77603 Posted On 08/12/2025 **Job Overview** The CSR is responsible for accepting, addressing, and resolving customer questions, issues, and complaints in a professional and timely manner, ensuring a positive customer experience. **Essential Duties & Responsibilities:** + Answer incoming calls, identify the nature of inquiries. + Research solutions using company systems (E10, Order Power, CRM), catalogs, vendor references, internal experts, and online sources. + Stay organized to ensure timely resolution and regular customer updates. + Accurately document all interactions in customer accounts. + Follow established policies and procedures when resolving problems. **Competencies:** + Strong problem-solving, analytical, and decision-making skills. + Clear and persuasive verbal and written communication. + Active listening and effective meeting participation. + Ability to remain professional when dealing with emotional or difficult situations. + High School diploma required; 4+ years customer service experience. + Knowledge of sales and customer service techniques. + Proficient in complex computer systems and online research. Primary Contact 12164 FarmTek HR Department , 563-875-2288 Phone Phone Phone Fax hrdeptiowa@farmtek.com Email True False True **Job Details** Categories Customer Service Manufacturing Location Dyersville, IA Shift First Shift Job Type Employee Full/Part Full Time Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan Paid Vacation Paid Sick Leave PTO (Paid Time Off) Paid Holidays Tuition Reimbursement **Qualifications** Education High School/GED Experience 1-2 Years Company ID 1007 Job REQ # \# Positions 1 Start Date 20250812 End Date 20260115 Featured Job 1 TH Ad 0 TH Comments **Similar Jobs** Customer Care Specialist Flexsteel Industries, Inc Customer Solutions Manager Flexsteel Industries, Inc Client Service Representative (CSR) Kunkel & Associates, Inc. Customer Service Representative Cottingham & Butler/ SISCO SPORTS REPORTER Telegraph Herald Client Service Representative Cottingham & Butler/ SISCO Customer Service Representative Medline Industries Membership Services Representative Dubuque Community Y Claims Representative Cottingham & Butler/ SISCO SPORTS & NEWS REPORTER/PHOTOGRAPHER Dyersville Commercial **Share this Job** Engineering Services and Products Company **About the Company** A rewarding career waits for you at Engineering Services and Products Company! ESAPCO was founded in 1979 with the purpose of bringing the highest quality products at the most competitive prices with exceptional customer service directly to the agricultural, horticultural, building and retail trade communities. With this goal in mind, we have grown from a regional, two-person operation to one with corporate headquarters and sales call center located in South Windsor, Connecticut and a manufacturing and distribution center located in Dyersville, Iowa. Brands that fall under our umbrella include FarmTek, ClearSpan and GrowSpan.