Kforce has a client that is seeking a Customer Service Rep in Newark, DE. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals. Duties include: * Receiving inbound calls * Understanding call requests, problem solving as needed, and routing if required per client profile * Assisting retirees with questions about their pension payments, tax forms, withholdings, etc. * Sending forms via mail, fax, and email to participants