Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

 

TAMCO is an innovative manufacturer of high-end, superior quality dampers and air control products that serve commercial, industrial, and institutional markets.   With its high attention to detail for products that are durable, maintenance free, energy efficient, and unparalleled in performance, companies rely on TAMCO to provide comfort and mission critical and industrial cooling solutions.

 

What you can expect in this role (Job Responsibilities) 

While each day brings new opportunities at SPX, your core responsibilities will be: 

Customer Service  Provide outstanding customer service to field sales office personnel and customers   Collaborate with sales team to ensure order entry accuracy and confirm product availability and delivery timelines  Research and resolve solve customer inquiries and claims promptly and professionally, striving for effective solutions that meet or exceed customer expectations  Proactively communicate with field sales offices and customers regarding order status updates, product availability, and any potential delays  Provide backup coverage to other CSR’s and switchboard operator/receptionist as needed 

 

Order Processing and Documentation:    Review purchase orders submitted by customers to ensure clear understanding of needs  Process customer orders accurately and efficiently in order entry system, ensuring adherence to company policies and procedures  Maintain accurate customer records and order information in company database  Communicate all requests for expedited orders to appropriate parties  Liaise with other internal departments to coordinate order fulfilment and resolve any issues or delays  Establish reminders for necessary follow ups and ongoing monitoring 

 

3.  Continuous Improvement:   

Assist in identifying and implementing process improvements to enhance customer satisfaction and operational efficiency  Provide feedback and insights on customer interactions to improve customer service practices  Stay updated on product knowledge, industry trends, and company updates to provide accurate and relevant information  Participate in other projects as assigned that relate to the overall goals of the department and organization 

 

 

What we are looking for (Experience, Knowledge, Skills, Abilities, Education) 

We each bring something to the table, and we are looking for someone who has: 

Preferred Experience, Knowledge, Skills, and Abilities 

Strong verbal and written communication skills, with the ability to explain concepts clearly, concisely, and professionally  Detailed oriented approach, ensuring accuracy in data entry and order processing   Professional and courteous demeanor with conflict resolution abilities to address customer issues with a positive attitude, patience, and respect  Self-directed and organized, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment  Ability to work collaboratively in a team-oriented environment  Familiarity with order entry systems Proficiency in basic mathematical skills  Prior experience in a call center environment  Prior experience with ERP Excellent abilities in MS Office Suite  Self-directed and able to function independently. Driven to support day-to-day functions and proactively seeking opportunities to support team members. Adaptable to new computer and software technologies Aptitude and history of identifying and solving business problems

Education & Certifications 

High school diploma or equivalent preferred 

Travel & Working Environment 

Work is performed in a shared office environment On-site presence required in Smiths Falls Minimal travel required

 

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

 

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs  

 

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.