- Handle day-to-day customer communications via email and Calls.

- Advanced Order Management in applicable ERP systems (SAP) - Processes and tools.

- Managing order processing automation in the Conexiom Platform.

- Ensure keeping a high service level in the OTIF report by processing all orders on time from cutoff to cutoff without any failure.

- Minimize the Number of returns and released Credit notes.

- Check product availability and ETA for out-of-stock items.

- Review open orders and initiate discussions with internal customers using the OSR report.

- Internal/External Customer's point of contact in case of issues.

- Check the customer credit limit and status, and follow up on the order release from the credit team.

- Work closely with internal logistics teams to coordinate and optimize B2B deliveries, ensuring timely and accurate order fulfillment.

- Handle all routine scenarios autonomously, with the right priority.

- Apply applicable business service standards.

- Correctly applies existing solution to a business scenario, as instructed, and follows guidance to develop knowledge for her/his business.

- Demonstrate & apply essential knowledge of (chemical) logistics requirements, chemical supply chain.

- Build and maintain strong relationships with B2B clients, understanding their logistics needs and providing tailored support.

- Proactively identify and resolve B2B client concerns, collaborating with relevant teams to address logistics challenges and maintain high service standards.

- Utilize data and analytics to assess B2B service performance, identify trends, and implement improvements in collaboration with the operations team.

- Ensure all shipments adhere to regulatory and compliance standards, efficiently handling documentation and customs processes.

- Maintain and file all records under company procedure.

- Listens to what customers say and seeks input to adjust feedback-based actions.

- Ensure customer satisfaction and provide professional customer support.

- Maintain customer records by updating account information.

- Other ad hoc tasks that would be assigned.