At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:   

 

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.  

Thrive at work and at home:   

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!    Family building benefits include fertility coverage and adoption/surrogacy assistance.    401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.     Paid time off, including in support of volunteer and parental leave needs.       Educational and training opportunities through company programs along with tuition assistance and student debt support.     Learn more about our benefits here!   

Job Summary:

This role is critical in driving a great customer experience through the established account management teams. The position will act as a source of contact for the customers/offices. This level of contact will drive a high level of customer engagement and ensure customer satisfaction from initial product inquiry through the post delivery of the product. This will include the handling of all operational transactions and the coordination of order flow activities to ensure we meet our commitments to the customer. The role will directly engage with customers and facilitate growth by eliminating barriers to the order flow process. The position will utilize the MDI process and appropriate problem solving techniques to drive performance improvements across the organization.

Where is the work:  

This position has been designated as On-Site in Charlotte, NC. 

What you will do:

Provide customer support for pre order activities (pricing, availability, proposal, quoting, technical specifications, non-standards, parts identification and custom solutions).Facilitates and follows up any customer inquiries through email and the sales communication tools.Prepares quotations, CRA requests, lead time requests, pricing, and other inquiries for Trane sales offices.Process and manage customer orders which includes the following tasks: order entry, update promise dates, provide shipment tracking information, and collaborate with supply chain and operations.Manage customer orders from placement to invoicing through multiple channels, including phone, email, sales communication tools, to ensure customer satisfaction.Provide high quality service through efficient use of all Oracle/ sales communication tools /Operating/Engineering Systems functionalities related to order fulfillment and relative to customer activity.Coordinate with the shipping department to maximize delivery performance.Process claims, core and product returns in line with policies.Responsible for driving customer satisfaction based on company and customer expectations.Respond to and/or refer product and technical questions to appropriate channel.Drive order processing consistency within the channels.

What you will bring: 

Associate degree in Business, Marketing, Supply Chain, IT or Finance. Bachelor’s Degree preferred.5-7 years of experience in customer service, and/or aftermarket manufacturing. Demonstrated ability to build strategic relationships within various levels of the organization.Proficient with Microsoft Office, Word, Excel, and Power PointMust have excellent verbal and written communication skills.Must be able to multitask and stay organized.Customer focused.Strong attention to detail.

Compensation:    

Base Pay Range: $38,000 - $68,000  

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. 

Equal Employment Opportunity:    
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.