Kforce has a client that is seeking a Customer Service Rep in Tempe, AZ. Summary: The Customer Service Rep will resolve platform or service problems by clarifying the customer's inquiry, determining the cause of the issue, and providing the best resolution in real time and/or follow up communications. In this role, you will act as a liaison between customers and various Company departments to resolve customer and/or technology issues. The candidate will be required to manage multiple channels of communication while maintaining world class customer service and demonstrating extraordinary problem-solving, technical troubleshooting and research skills to provide a speedy resolution to the patient or client. Major Duties and Responsibilities: * Serve as the payment portal subject matter expert (SME) providing guidance and world class support across healthcare providers, partners, and patients leveraging our solutions * Manage multiple communication platforms including inbound chats, phone calls, and emails * Triage customer issues and follow support guidelines for escalation to second level support and/or management as needed * Assist with identification and escalation of business critical and high priority client issues * Place outbound calls as necessary to resolve customer issues * Maintain clear understanding and adherence to Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) to effectively resolve support tickets * Become familiar and compliant with all relevant HIPAA and PCI privacy and security requirements * Facilitate communication between customers and internal stakeholders regarding finance notices and requests * Assist with post-production and hotfix release testing to ensure a smooth and successful release management process * Contribute or lead special projects as assigned