Customer Service Rep Location : MILTON, ON, Canada Job Family : Support Job Type : Regular Posted : May 3, 2025 Job ID : 56795 Back to Search Results Job Description Apply Now > Save JobJob Saved Basic Function/Essential Duties: • Provide Technical/Customer Support in one or more of the below disciplines o Industrial & Mobile Hydraulics o Truck Hydraulics o Pneumatics o Fluid Connector Products o Hydraulic/Pneumatic Cylinders • Answer and respond to internal and external customer inquiries while maintaining a high customer satisfaction level through phone, email and CRM support • Provide application assistance • Provide product selection, competitive part number cross referencing • Load new product part numbers into Parker’s operating system • Load product shop orders (Conversions) • Communicate effectively with all internal and external customers. • Develop and maintain relationships with source division(s) • Identify tactical lean opportunities and develop corrective initiatives to achieve department continuous improvement goals • Perform other duties/tasks as assigned • Understand the Parker WIN Strategy Education/Experience: • Post secondary education in Applied Technology or Engineering • Minimum 1-year related work experience Certifications: • Fluid Power Certificate is an asset Skills: • Proficient at reading drawings and specifications • Advanced computer skills – Access, Excel, Word, and PowerPoint • Excellent written, verbal and interpersonal communication skills for effective interaction with all internal and external contacts • Ability to prioritize, meet commitments, take ownership, problem solve and be proactive while working in a team environment and providing excellent customer service • Change agent • Superior follow up and organizational skills • Adaptability and flexibility combined with a commitment to accuracy • Ability to work independently with minimum direction • Bilingual in English and French is an asset