**About Us:** Cognizant helps companies modernize technology, reinvent processes, and transform experiences, so they stay ahead in a constantly evolving world. Cognizant is a leading corporate organization committed to encouraging diversity, equity, and inclusion in the workplace. We believe that different perspectives drive innovation and lead to greater success. **Eligibility / Qualifications:** + Bachelor’s degree of Psychology, Pedagogy, Social Work, Communication or similar degree (graduated) **Critical Skills** · Effective communication and active listening · Problem-solving ability · Emotional intelligence · Empathy and customer orientation · Ability to maintain confidentiality and act with integrity **Complementary (Non-Priority) Skills** · Experience using platforms such as ServiceNow or other ticketing tools · Familiarity with multi-channel support protocols (voice, email, chat) **Key Attributes** · Proactive and service-oriented mindset · Ability to work in a dynamic and sensitive environment · Commitment to ethical standards and confidentiality **Advanced Portuguese level** **Upper intermediate English level** **Location:** Mexico City **Interested candidates should submit the following documents:** + Resume Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.