It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. **Mission :** + With the support of the management, **Customer Service Operations Leader** integrates the Customer services activities of the different Legacies (Poznan, STP, UIC Warsaw) in the New Building leading manufacturing processes of the Production Unit and ensuring the respect of Health and Safety standards and the achievements of the Quality, Standard-Time and Lead Time objectives. + Industrial Transfer of Poznan Customer Service: he/she will be technical responsible for the transfer and ensures correct manufacturing / overhauling of the products in line with what required by the SISCOs: Quality, Standard Time, Lead Time + Industrial development of UIC Overhauling activity: need to ensure the integration of the manufacturing equipment specified by the SISCOs with the facilities requested by other CS activities (Poznan and STP) + Transfer of STP overhauling activity: need to ensure the correct integration of the line in the CS Area of the new building **Responsibilities :** + To support in the definition of the Layout of the Customer Service Area in the new building integrating the needs of the different products from respective legacies (Poznan, STP, UIC Warsaw) taking into consideration process and material flows + To ensure that manufacturing equipment and end of lines stations are conform to the SISCO standards leading the activities requested for their localization, where needed + To ensure operators have the correct competences, conducts and organizes training programs, also at SISCOs where required, to ensure multi skill and high level of flexibility requested for the management of the manufacturing processes + To support the management for the definition of the processes which must be established with all the Legacies (STP, Poznan, UIC) to ensure: correct implementation of Bill of Materials and Material procurement processes; development of manufacturing documentation (manufacturing routines, working instructions, quality control plan **Requirements:** + ​Min. secondary technical education (mechanics, electronics) + UDT (Technical Inspection) qualifications + Qualifications: SEP (up to 1kV), to handle F-gases, filling of portable tanks, soldering (according to ISO13585:2012) + Permission to work at heights above 3m + Min 5 years in the service area in heavy industry, including min. 2 years team coordination + Ability to manage a team effectively + Knowledge of Lean Management methodology and ability to apply it in practice + Knowledge of labour law and health and safety regulations + Experience in working with ERP class systems Strong command of the English and Polish languages are essential + Independence in action and ability to set priorities + Knowledge of: MS Outlook, Word, Excel, Power Point _Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening._ _Please note that we do not accept agency candidate submissions without a formalized agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired._ \#LI-AM2 **Who are we?** Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com **Our Commitment to Embrace Diversity:** Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.