About Linjer Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches. Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices. We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds. Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year! What Linjer offers + A multicultural and inclusive team culture + Talented and passionate colleagues committed to excellence + A predictable 9am-6pm work schedule (night/weekend work exceedingly rare and only for the biggest emergencies) + Accelerated career growth opportunities for high achievers  ********************************************** Who we’re looking for We are seeking a detail-oriented and proactive Customer Service Operations Associate to join our dynamic team. In this hands-on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience. The position is full-time in our Hong Kong office. Responsibilities + Oversee the daily release of orders to third-party logistics providers (3PLs) to ensure timely fulfillment + Serve as the primary day-to-day liaison with 3PLs for handling exception cases and special requests + Support the management and onboarding of future 3PL partners to expand our logistics network + Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing + Collaborate with carriers to troubleshoot and resolve shipping challenges + Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment-related issues + Proactively identify and recommend improvements to customer service processes to enhance overall customer experience + Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing + Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities  Note: Approximately 60% of the role focuses on operational tasks, while the remaining 40% involves directly handling customer inquiries. Who You Are + Professionally fluent in English + Bonus: professionally fluent in spoken Cantonese + You enjoy helping people + Possess sound judgment and diplomacy when resolving customer issues + Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders + Able to meticulously follow processes + Strong attention to detail + Strong written communication skills + Tech literate and able to learn new software with ease + A collaborative team player who works well with others If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. We take cover letters very seriously!   Powered by JazzHR