Company Description

A unique grouping of diverse retailers, best in class dining destination for local and tourist and world class hotels all under one roof. 
Relax on an open and airy terrace, and soak in an unparalleled riverside atmosphere at the new meeting spot in town.

Job DescriptionProvide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications.Reply to, create, manage and proceed emails, live chat, and phone communications to and from customers.Support customers re order processing via chat, email and telephone and create sale opportunitiesManage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolutions.Partner with the organizations operations & buying team and recommend service enhancements, changes, and corrections.Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficientClarify, educate, manage and explain service options, fees and processes to current and prospective customers along with billing accordingly with timely follow-upRespond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processesAddress customer issues and ensure effective and long term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention

Qualifications

 

Bachelor ‘s degree in Marketing , Business Administration or any related fieldMinimum 2 years of experience in customer service, merchandising, product managementHigh level of accuracy and detail orientedExcellent knowledge of MS Office (Word & Excel)Excellent organizational and multi-tasking skillsOutstanding communication and interpersonal abilities