An Amazing Career Opportunity for a Customer Service Officer!!
Location: Hong Kong
Job ID: 40405
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
Physical Access Control Solutions (PACS):
HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.
This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.
Are you ready to make a difference? Join us and help shape the future of security.
Summary
Interact with customers to provide information in response to inquiries about products and services; resolve customer complaints quickly and effectively. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve issue. Define and design the work process to ensure the APAC team efficiency. Acts as focal point of customer contact for general inquiries such as pricing, products, scheduling, etc.; build and maintain business relationship with clients.
As our Customer Service Officer, you’ll support HID’s success by:
Provide unparalleled customer service and enrichment to the HID customer centricity. Accomplish the PACS SLA , goals, initiatives. Independent handle customized PO/RMA end to end process as per appointed regions. Ability to work in a dynamic environment with changing priorities and critical KPI. Listening attentively and respond to customer needs, reaching agreement about their issue and driving it to a best resolution Troubleshoot simple to complex issues, adapting to a variety of skill levels through a positive, analytical, and informative approach Educate customers about product support options and other resources Communicate effectively with team members, customers, and other partners, inter-dept. Analyze transactions, corrects records, and adjusts errors as needed Conduct orientation to internal/external customer. Preparing reports and analysis support the Global Initiatives execution in APAC. ISO facilitator for the APAC CS team. Support New product launch, EOL from Customer Service prospective. Participate in continuous improvement initiatives with focus on process improvement. Assure database integrity by updating the latest data. Other duties assigned according to business process needs including business travel or may work overtime on spike seasons.
Your Experience and Background include:
Diploma or above qualification, over 6 years relevant work experience. Able to work independent and drive initiatives to support Team and Global strategy.
Language Skills
Ability to effectively communicate in the English, Mandarin language verbally and in writing. Ability to read and interpret technical journals, specifications, international technical standards, etc.
Computer Skills
Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc. ERP experience preferable.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels.
Work Requirements
Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems. Travel and fieldwork, including international travel may be required. Therefore, employee must possess or be able to acquire a valid passport. Must be legally eligible to work in Hong Kong.
What we can offer you:
Competitive salary and rewards package. Competitive benefits and annual leave offering, allowing for work-life balance. A vibrant, welcoming & inclusive culture. Extensive career development opportunities and resources to maximize your potential. To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.
Why apply?
Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply. Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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