This Customer Service Officer will be managing, coordinating and processing all enquiries / orders to the complete satisfaction of the APAC customers within the guidelines set by the company.
How You’ll Make an Impact:
Handle inbound orders & enquiries (via faxes and emails) from customers & channel partnersReply promptly to emails, and follow-up with internal work groups for enquiry closureProactive and regular update & reconciliation with customers & channel partnersProcess customers' orders promptly and accurately Match customer orders against supporting documents (eg. quotations, emails etc)Ensure submission of orders to Logistics according to cut-off timeCoordinate with Logistics for local deliveries and shipmentsPrompt billing of stock placement at customer’s premisesSubmit electronic invoices to customers’ e.g. via email or online portals. Work closely with APAC Customer Service teams to ensure customers’ orders and inquiries are processed timely and correctly.Ensure accuracy and meet compliance regulatory for all ordersEnsure compliance to export regulations & Incoterms Collaborate with supply chain team to ensure smooth flow of supplies, when necessary Maintain good documentation of customer orders, invoices & other relevant supporting documentsEnsure prompt retrieval of documents (eg. CTC invoices, COA, MSDS etc) upon customer request.Support any other administrative tasks assignedWhat You Bring:
Bachelor Degree in Business Studies or Science At least 3 years' of customer service experienceWorking experience with SAP ERP systemProficiency in English Language, spoken and writtenPleasant and cheerful personalitySense of urgency in managing customer requirementsAlert and detail-oriented, with good time management skillsExcellent communication and interpersonal skillsExcellent customer service and listening skillsAbility to multi-task in a fast-paced work environmentAbility to work independently and as a team memberHigh level computer skillsExcellent skills in balancing conflicting prioritiesCommitment to continuous improvementWho We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.
EEO Statement: Bio-Rad is an Equal Employment Opportunity employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes
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