Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Customer Service Manager III.

Principal Responsibilities

Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standardSupervise the branch's performance and make changes if necessaryHandle the platform and counter focus and ensuring that customers are receiving high levels of customer serviceBe responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrityIdentify coaching and training needs, suggesting different approaches and monitoring successEnsure all customer interfacing jobs are resourced by appropriately trained staffCollaborate amongst streams at branch to deliver branch goalProactively instil HSBC core values and business principles