About Linjer Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches. Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices. We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds. Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year!   What Linjer offers + A multicultural and inclusive team culture + Talented and passionate colleagues committed to excellence + Work/life balance with a predictable 9am-6pm work schedule + The opportunity to make an impact with your work from day one + Exposure to entrepreneurship in a stable business growing 100 %+ every year + Accelerated career growth opportunities for high achievers  ********************************************** Who we’re looking for We are seeking a Customer Service Manager (E-Commerce) to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets. The position is full-time in our Hong Kong office What You’ll Do + Learn all of our customer care processes inside and out  + Conduct quality assurance for team members to support development and growth + Onboarding new team members + Handle and manage tickets via email/other platforms - especially escalated tickets + Manage our content database and documentation + Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries + Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders + Frequent reporting to monitor the performance of the team and plan resources Who You Are + You have excellent written English + You have excellent judgement + You're very organized and a great communicator + You’re thorough and detail-oriented + You love to help people + You're coachable and dedicated to continuous personal improvement + You’re tech literate and can learn new software with ease + You’re passionate about our brand and about what we do Even better: + Fluency in other languages We are not able to sponsor visas for this position.   What You Can Expect + Responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you + Work in a very dynamic environment and be part of an international team + Personal development opportunities with the CEO  If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. We take cover letters very seriously!   Powered by JazzHR