Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Service Manager based at our plant in Sturtevant, WI. At Daniels, we’re transforming the way healthcare organizations manage waste—prioritizing safety, sustainability, and service excellence.
This is more than just a management role; it’s an opportunity to be part of a company that’s making a real impact in hospitals and clinics across the country. As a key member of our Orlando team, you’ll lead customer service operations with passion and precision, ensuring our clients receive outstanding support while helping drive continuous improvement and innovation. What you will do Lead & Develop TeamManage a cross-functional customer service team, fostering accountability and collaborationSupport employee engagement and retention initiativesCustomer Experience & CommunicationOversee outbound communications and host customer meetingsEnsure service delivery aligns with brand tone and operational efficiencyData Analysis & Process ImprovementAnalyze service data to identify trends and root causesDrive corrective actions and continuous improvement initiativesSystems & Cross-Functional CollaborationChampion system adoption (Salesforce, RouteOptix/Tegos) and process standardizationCollaborate with Operations, Transportation, and Finance to enhance service outcomesReporting & Business AcumenMonitor KPIs and deliver performance reportsMake informed decisions balancing customer needs with financial sustainabilityWhat we are looking for Must-Have Qualifications5+ years of experience in Customer Service, including at least 2 years in a leadership roleStrong analytical skills with a proven ability to make data-driven decisionsHigh proficiency in Salesforce and Microsoft Office SuiteDemonstrated success in leading teams, improving processes, and driving customer satisfactionExcellent communication skills, adaptable for both internal and external stakeholdersFamiliarity with Root Cause Analysis and continuous improvement methodologies
Nice-to-Have QualificationsExperience in logistics, waste management, or other regulated service industriesAdvanced knowledge of data visualization or reporting toolsExposure to cross-functional collaboration in operational environmentsWhy work for us Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proofComprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the matchPermanent Position – Full-time, 40 hours per week with long-term career potentialMission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutionsGrowth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organizationIf you're passionate about leading teams, improving processes, and delivering exceptional customer experiences, we’d love to hear from you. At Daniels Health, you’ll be part of a purpose-driven organization that values innovation, collaboration, and personal growth. Apply today and help us shape a safer, more sustainable future in healthcare.
Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
 Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.