JSG is a professional search firm, seeking a Customer Service Manager for a bearing and power transmission distributor with a strong history of success and service excellence. Founded in 1934, we operate across more than 25 branch locations and 5 machine shops, providing solutions through high-quality products, applicable training, and expert support.
As part of our continued growth, we’re looking for an enthusiastic, experienced, and driven professional to build, lead, and manage our customer service team at our Broadview, IL headquarters. Why You Should Join Us: Opportunities for continuous learning and career advancement Supportive, team-oriented culture that values integrity and collaboration Full-time role with a competitive benefits package What You Bring to the Table:
You are a motivated leader who is committed to enhancing the customer experience and driving operational excellence. You value coaching, process consistency, and continuous improvement, and are passionate about building high-performing teams. About the Role:
This is a hands-on leadership position ideal for someone with a strong background in customer experience or service management within an industrial environment. You’ll be responsible for overseeing daily operations, supporting a “Service First” approach, and ensuring accurate and timely order handling and customer communication.
Key Responsibilities: Plan, organize, and monitor customer service activities Ensure customer orders are processed accurately and efficiently Travel periodically to remote branch locations to ensure adherence to company standards and processes Lead and attend regular customer service team meetings (in person or via video conference) Conduct regular reviews of CRM contact notes to maintain data quality and accuracy Provide training and development opportunities to ensure the team has the tools to succeed Act as a key problem solver and escalation point for the team Qualifications: Minimum of 3 years of supervisory experience in customer service or a related field (required) At least 5 years of experience in industrial equipment or a related B2B environment (preferred) Strong organizational, communication, and leadership skills Familiarity with CRM systems and process improvement best practices Must be able to commute to or relocate to Broadview, IL Compensation & Benefits: Salary Range: $80,000 – $100,000 per year Shift: Day shift Medical, Dental, Vision, Life, and AD&D Insurance 401(k) Plan with Profit Sharing Paid Vacation and Holidays Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), religion, national origin, age, disability, veteran status, or any other status protected by applicable law. How to Apply:
If you’re interested in this role, please submit your resume along with a tailored cover letter explaining why you are the right fit. We look forward to hearing from you!


** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.