We are looking for a dynamic and results-driven Group Manager of Account Operations to lead and inspire our Account Operations team! This senior-level position will work closely with Account Operations Managers, Partners, Distribution Operations Managers, and Account Operations/Customer Service Representatives. As a key leader in the organization, you will be directly responsible for driving operational excellence and fostering a culture centered around an effortless customer experience.

 

In this Role, Your Responsibilities Will Be:

Leader who aligns to and drives initiatives supporting the strategic direction, motivation and coaching in connecting the team to NI’s core strategic vision. Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving customer first alignment in support of business goals achievement. Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage Demonstrate a proactive, visionary, open growth mindset. Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results. Recruit, develop, coach and manage a high performing team, that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process. Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results. Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives. Identify process improvement areas and solutions, share and encourage best practices, and work with the global business team to transform from reactive to predictive Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort

 

Who You Are: 

You are attentive for developmental assignments both inside and outside own workgroup. Effectively aligns and balances the interests of multiple, diverse stakeholders. Leverage each team member’s unique background to achieve team goals.

 

For this Role, You Will Need:

Bachelor’s degree in a technical, business or communications field preferred. Relevant work experience with demonstrated leadership and vision in managing staff, groups an projects or initiatives. Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers. Ability to drive and maintain team focus during periods of organizational change and evolution. Ability to build a team to deliver high value back to the organization  Excellent interpersonal and situational leadership skills to coach and develop team. Exceptional verbal and written communication skills to connect with varied audiences across    multicultural and language environments. Organizational agility – the ability to maneuver inside of NI to accomplish multifaceted      objectives          across BU, Global Operations, Sales and Planning. SFDC Opportunity Management Process

 

Our Offer to You: 

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. 

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!