Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Entry Representative in Customer Service is responsible for supporting the customer service team by handling basic customer inquiries, providing information about products and services, and assisting in resolving customer issues. They help in maintaining customer databases, processing orders, and providing administrative support to the team. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other team members. The Entry Representative plays a crucial role in ensuring customer satisfaction and building positive customer relationships. Responsibilities: Customer Inquiries: • Listen and understand customer inquiries • Provide accurate and timely information • Research and troubleshoot complex issues • Communicate effectively and professionally with customers Complaint Resolution: • Listen and empathize with customer complaints • Follow company policies and procedures to resolve issues • Document all communication and actions taken • Escalate issues to appropriate personnel when necessary Order Processing: • Accurately enter and process customer orders • Verify order details, pricing, and shipping information • Coordinate with warehouse and shipping departments to ensure timely delivery • Handle returns and exchanges in accordance with company policies Customer Account Management: • Update and maintain customer accounts with accurate information • Respond to account inquiries and make necessary changes or updates • Keep records of customer interactions and transactions • Review and analyze customer account data to identify trends and patterns Collaboration and Improvement: • Communicate and collaborate with other departments to resolve customer issues • Share feedback and suggestions for improving the customer experience • Actively participate in training and development programs to enhance customer service skills • Stay updated on company products, services, and policies to provide accurate information to customers. High Impact Behaviors: • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. • Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. Qualifications: • Bachelor’s degree in Business, Marketing or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. • Basic understanding of sales principles and practices. • Strong analytical and problem-solving skills. • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). • Excellent written and verbal communication skills. • Ability to work collaboratively in a team environment. • Strong attention to detail and organizational skills. • Ability to manage multiple tasks and prioritize effectively. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.